The policy of Propex Heatsource Ltd is to operate under an efficient and effective quality management system, which performs to the requirements of BS EN ISO9000 and ensures that we meet and exceed the ongoing expectations of our customers.

However, should you experience a problem with your heater, first visit the FAQ section of this website or call your supplier for assistance, but should you require more technical support then you can either email technical@propexheatsource.co.uk or call +44 (0) 23 8052 8555.

Exisiting customer !! Our products last for years and years, unfortunately the manuals don't, so If you need a new copy of the operation manual for your Water Heater or Air Heater these can be found in the ‘download' area of this site.

To find out the answers to the some of the most commonly asked questions please select the product you are interested in:

• Air Heaters

• Water Heaters

Air Heaters

Q: How much do they cost?
A: From as little as £399 + VAT for a Heatsource 1600 complete with a single outlet vehicle fitting kit and thermostat.

Q: Are they suitable for marine use?
A: Yes providing they are supplied with a suitable fitting kit.

Q: What is the electrical consumption?
A: 1.3amps on 12v

Q: How many outlets can you put on the Heatsource 1600?
A: The maximum recommended is 3, providing the total combined length of ducting is no longer than 4 metres.

Q: What length of exhaust flue pipe can be fitted?
A: The total combined length of exhaust and inlet pipes must not exceed 2 metres.

Q: Can the heaters be used while vehicles are moving?
A: Yes, subject to the relevant regulatory requirements.

Q: How noisy is the heater?
A: There is very little burner noise from the heater itself. However, there will be some noise from the blown hot air similar to that of a small domestic fan heater.

Q: Where can the heater be fitted?
A: Most installations are mounted in a bedbox or locker. External installation are not recommended.

Q: Can the heater be mounted vertically?
A: No. The heater must not be mounted vertically or upside down.

Q: I have an old Carver P4 air heater do you do a replacement?
A: Yes either the HS2000 or the HS2800.

Water Heaters

Q: Where can I mount the heater?
A: Typically in a bedbox or locker with easy access to flue through a side wall.

Q: Are they suitable for marine use?
A: No

Q: How large is the water tank?
A: 13.5 litres

Q: Will it work on an electrical mains hook up.
A: Yes, providing you purchase the Malaga MkIIE, the heater will come with a 230 volt / 750 watt electrical element

Q: What type of pump is needed to work in conjunction with the heater?
A: The Malaga will work with an in line or submersible pump providing the maximum pressure does not exceed 1.3bar.

Q: How much do they cost?
A: Prices start from £279 + VAT

Q: I have an old Belling Malaga water heater that no longer works, what do I do?
A: Two options here, we can either supply you a complete replacement Malaga heater or, if its only your control PCB that's failed, we can upgrade your existing Belling unit.

Q: I want to replace my old Carver Cascade , will I need to cut new holes for the Malaga?
A: No, we can supply an adapter plate with a new Malaga that will make a neat job of the inlet and exhaust termination.

The following downloads are available in pdf file format.

Heatsource A3 Brochure.
HS1800 issue 6.
HS2000 issue 2.
HS2800 Instructions issue 4.
HS1600 Vehicle Instructions issue 5.
Malaga 3 Instructions issue C.
Malaga II Instructions issue D.
Marine Installation.
Malaga Mk3 Leaflet.
Propex Compat 1600 Instructions #2.
X1 Instructions.